Pro Tools Group - Privacy Policy

1. Overview
At Pro Tools, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our business, including our website, online store, and customer support channels.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect
We may collect the following types of personal information:

• Name

• Contact details (email address, phone number, mailing address)

• Payment details (only processed via secure third-party gateways)

• Purchase and order history

• IP address and website usage data

• Any other information you provide voluntarily (e.g. via contact forms, surveys, promotions)
  
  

3. How We Collect Your Information
We collect personal information through:

• Website forms and online checkouts

• In-store transactions

• Email or phone enquiries

• Social media interactions

• Cookies and analytics tools
  
  

4. Why We Collect Your Information
We collect your personal information for the following purposes:

• To fulfil orders and deliver products

• To respond to enquiries and provide customer support

• To process payments securely

• To send promotional material (only if you’ve opted in)

• To improve our website and customer experience

• To comply with legal obligations
  
  

5. Marketing and Communications
If you opt in to receive updates, we may send marketing communications about new products, promotions, or special events. You can opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.

6. Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. Information is stored securely, and access is limited to authorised personnel only.

7. Disclosure to Third Parties
We may share your information with trusted third-party providers who help us operate our business, such as:

• Payment processors (e.g. Stripe, PayPal)

• Delivery and logistics providers

• Marketing platforms (e.g. email marketing tools)

• IT service providers

We do not sell your personal information to third parties.

8. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience and collect non-personal usage data. You can disable cookies via your browser settings, but some site functions may be affected.

9. Accessing and Updating Your Information
You may request access to your personal information or ask us to correct it by contacting us at the details below. We’ll respond within a reasonable timeframe.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us
If you have any questions or concerns about how your personal information is handled, please contact:
Pro Tools Privacy Officer
Email: sales@protoolsgroup.com.au
Phone: 1800 776 447
Address: 8 Flinders St, Wollongong